
24–3
CONTACTING TECHNICAL SUPPORT
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (if known) along
with any documentation that came with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy makes it easier for us to serve you quickly and effectively.
You may contact Technical Support via toll-free fax. Please include your return fax number. You will receive
a reply within 24 hours. You may also contact Technical Support via modem to ATLIS-BBS, Tech Support's
electronic bulletin board system. Replies are posted within 24 hours.
East Coast Technical Support:
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1-800-645-7492 (8 a.m.-6 p.m. EST)
West Coast Technical Support:
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1-800-458-9469 (8 a.m.-5 p.m. PST)
Technical Support Fax Number:
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1-800-447-5086
ATLIS-BBS Electronic Bulletin Board System:
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1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS-FAX FAXBACK Automated Fax Retrieval System:
1-800-573-0153 or
1-516-921-6704 / ext. 1667
World Wide Web Address:
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http://www.ademco.com
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